Customer Service Representative Position Open - Put Your Sales Skills to Work!
We are currently seeking Customer Service Representatives who are able to respond to inquiries to policy holders, provide superb customer service and provide additional assistance. We provide growing opportunities for candidates that excel in Customer Service. We serve some of the largest brands in various industry. This is a fun, challenging opportunity for those that seek personal and professional development.
Customer Service Representative: Your responsibilities will include the following:
Ability to navigate through applications including salesforce
Ability to work and respond to customer issues/complaints
Provide assistance to new customers
Up-sell to existing eligible customers
Respond to customer requests in a timely fashion
Track customer calls and client meetings for reporting purposes
Memorizing training script and maintain client product knowledge
Be open to receptive feedback and must be willing to change and improve behavior
Provide an exceptional customer service experience
Adhere to compliance regulations
Willingness to learn and to take on new challenges.
Excellent communication skills.
Bachelor’s Degree preferred not required.
Must be extremely willing to learn to manage a team.
Must demonstrate excellent oral and written communication skills
At least one year demonstrating superb call center or retail customer service experience.
Must be a very positive individual.
Excellent teamwork skills- must be willing to work in a team environment.
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